Updated on : 10^th Oct 2021

To cancel your order placed on The-Bookstore website, please follow these steps :

You can cancel your order until the consignment is shipped or upto 12 hours from the time you placed the order, whichever is earlier.

• To cancel your order you can chat with our Customer Support team on WhatsApp no. +91 9930316526  
• You can cancel your order by writing to us on support@electrocon.net
• You can also speaking to our customer support team on +91-22-27563637 to cancel your order.

When the order is cancelled before shipment of consignment, we refund your total amount in the same account or mode through which you made the payment on our website.

When the order is cancelled after shipment of consignment, we refund the amount after deducting to and fro shipment charges.

As a policy we recover to and fro shipment charges from the customer for any COD order cancelled after the consignment is shipped, or the customer declines to accept the consignment on arrival.

To return a product to The-Bookstore, please follow these steps :

If you have been delivered a wrong product which you did not order, or you received the product in a damaged condition, you can return such products for exchange from The-Bookstore within 2 days of the delivery date. 

You can chat with our Customer Support team on WhatsApp no. +91 9930316526 write to us on support@electrocon.net or speak to our customer support team on +91-22-27563637. 

• Once the return ticket is generated at our end, we shall mail you a label which you need to print and paste on the packing.
• Pack the item nicely in a similar manner as your received and pasted the return ticket label on it. 
• Keep the item ready for pick up by our partner courier company.
• We offer pick-up facility in selected locations basis our courier serviceability. 
• We shall send you a confirmation email and WhatsApp as soon as we receive the shipment at our warehouse and process your product replacement or payment refund.

The-Bookstore assures you a hassle-free cancellation and return process. Our customer support WhatsApp chat on +91 9930316526 and call centre number +91-22-27563637 is operational during office hours 9:30 AM to 5:30PM Monday to Friday.